ElderSource, the state designated Area Agency on Aging and Aging & Disability Resource Center for NE Fla has an Intake Specialist position opening.

ElderSource’s Aging and Disability Resource Center (ADRC), has a centralized intake system, to provide access to long-term care services.

Intake Specialists administer standard intake and screening instruments for the purpose of gathering information about the applicant for Medicaid and government funded services. Specialist also follow-up with clients waiting for services to review any changes in their situations. Screening ensures prioritization for funded programs including the Statewide Medicaid Managed Long-term Care Program (SMMCLTCP).

This full-time (40 hr work week), non-exempt position for ElderSource, the Northeast Florida Area Agency on Aging in Jacksonville Florida as part of the Aging and Disability Resource Center.

The following activities are a function of this position

· Conduct telephone screening for the 7 counties of Northeast Florida (Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia) to obtain accurate and appropriate eligibility information from applicants using a standardized, computerized screening tool.

· Determine the individual’s needs and screen for potential eligibility for funded services in an efficient, timely and consumer friendly manner.

· Contact individuals who are on the wait list for funded programs as required to update information and screen for eligibility.

· Triage clients when funding is available for services.

· Work in partnership with other agencies.

· Ensure accuracy of work and the meeting of time deadlines.

Education requirements:

Bachelor’s degree from an accredited college or university; or Associates of Arts degree and a minimum of one year of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work; or a High School Diploma or GED and two years of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work.

Minimum Required Skills & Abilities

Excellent telephone and communication (written and verbal) skills required
Responsible, independent thinker who can analyze situations and respond using sound professional judgement
Demonstrated evidence of interviewing, screening, and problem solving skills
Ability to work independently and to set and track personal performance goals to efficiently manage workload
Ability to learn and use multiple data systems
Accurate data entry and keyboarding
Proficiency in Word and Excel software programs and ability to analyze data
Ability to maintain effective working relationships with staff, clients, caregivers, professionals and community vendors.

Special requirements:

Pre-employment background check and drug screen will be conducted on top candidate. It is mandatory that a candidate be able to pass a Level II criminal background check through the Department of Elder Affairs prior to starting work. Must sign SMMCLTC Program - Prohibited Activities.

EOE - ElderSource values all people – including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientation and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission.

https://www.myeldersource.org

Benefit Package Includes:

Excellent benefits.