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ElderSource

Intake Specialist

MAC – Jacksonville, Florida
Department MAC
Employment Type Full-Time
Minimum Experience Entry-level
Compensation 14.55 an hour

 ElderSource, the state designated Area Agency on Aging and Aging & Disability Resource Center for NE Fla has an Intake Specialist position opening.

  ElderSource’s Aging and Disability Resource Center (ADRC), has a centralized intake system, to provide access to long-term care services. 

Intake Specialists administer standard intake and screening instruments for the purpose of gathering information about the applicant for Medicaid and government funded services.  Specialist also follow-up with clients waiting for services to review any changes in their situations.  Screening ensures prioritization for funded programs including the Statewide Medicaid Managed Long-term Care Program (SMMCLTCP).

This full-time (40 hr work week), non-exempt position for ElderSource, the Northeast Florida Area Agency on Aging in Jacksonville Florida as part of the Aging and Disability Resource Center.

The following activities are a function of this position

·      Conduct telephone screening for the 7 counties of Northeast Florida (Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia) to obtain accurate and appropriate eligibility information from applicants using a standardized, computerized screening tool.

·     Determine the individual’s needs and screen for potential eligibility for funded services in an efficient, timely and consumer friendly manner.

·     Contact individuals who are on the wait list for funded programs as required to update information and screen for eligibility.

·     Triage clients when funding is available for services.

·     Work in partnership with other agencies.

·     Ensure accuracy of work and the meeting of time deadlines.

 

Education requirements:

Bachelor’s degree from an accredited college or university; or Associates of Arts degree and a minimum of one year of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work; or a High School Diploma or GED and two years of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work.

 

Minimum Required Skills & Abilities

  • Excellent telephone and communication (written and verbal) skills required
  • Responsible, independent thinker who can analyze situations and respond using sound professional judgement
  • Demonstrated evidence of interviewing, screening, and problem solving skills
  • Ability to work independently and to set and track personal performance goals to efficiently manage workload
  • Ability to learn and use multiple data systems
  • Accurate data entry and keyboarding
  • Proficiency in Word and Excel software programs and ability to analyze data
  • Ability to maintain effective working relationships with staff, clients, caregivers, professionals and community vendors.

 

Special requirements:

Pre-employment background check and drug screen will be conducted on top candidate.  It is mandatory that a candidate be able to pass a Level II criminal background check through the Department of Elder Affairs prior to starting work.  Must sign SMMCLTC Program - Prohibited Activities.

 

EOE - ElderSource values all people – including but not limited to all nationalities, socio-economic backgrounds, abilities, races, genders, religious perspectives, sexual orientation and gender identities – in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission.

 https://www.myeldersource.org

Benefit Package Includes:

 Excellent benefits.

 

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  • Location
    Jacksonville, Florida
  • Department
    MAC
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    14.55 an hour
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